Information de garanti
Les démarches:
1. Veuillez email [email protected] avec les informations dessous:
2. Votre nom, adresse et numéro de téléphone.
3. Attachez une copie de votre facture ou preuve de paiement (format PayPal ou notice de votre banque)
4. Une photo de la pièce endommagée. Si vous ne pouvez pas l’attachée sur votre mail, veuillez l’envoyer une copie avec les infos dessus par la poste à l’adresse d’entreprise (établi dessous, numéro 5).
5. Adresse de l’entreprise pour toutes questions : SAS Jumpking Europe, 4 Rue du 19 mars 1962, 87500 Coussac Bonneval FRANCE
6. Merci de laisser jusqu’au 72hrs pour le traitement de votre demande après la date envoyé ou reçu à l’entreprise.
7. Votre pièce en remplacement sera livrer entre 7-10 jours de la date de traitement.
| TRAMPOLINE WARRANTY GUIDELINES | JumpPOD Deluxe, OvalPODs, Jumpking Deluxe and Highjumps | JumpPOD Classic, Octopod, Jumpking Popular | JumpPod Select | Jumpking Premium Trampolines - 7.5ft & Circus Tent, 7ft x10ft OvalCombo, 6ft x 9ft Rectangular | ASDA YJ1013CG Tesco BZJK The Range & Tesco YJ1013DG My First Trampoline Mini Bouncers | What is covered |
|---|---|---|---|---|---|---|
| Frame | 10 Years | 10 Years | 3 years | 5 | 1 | Structural failure due to rust. |
| Bed Fabric | 5 Years | 5 Years | 2 years | 1 | 1 | Structural failure due to rot |
| Springs | 5 Years | 5 Years | 2 years | 1 | 1 | Structural failure due to rust or breaking |
| Frame Pads | 2 Years | 1 Years | 1 year | 1 | 1 | Structural failure due to rot or faulty stitching |
| Stitching for Beds | 5 Years | 5 Years | 1 year | 1 | 1 | |
| Nets | 1 year | 1 year | 1 year | 1 | 1 | Zip and stitching faults, netting material fault |
| What is not covered | ||||||
| Frame | Buckling of the frame parts, due to wind damage or from force of trampoline being hit or pulled. | |||||
| Bed Fabric | Rips, cuts, burn holes | |||||
| Springs | Extended or over stretched springs due to weight being exceeded. | |||||
| Frame Pads | Toggle Loops or ties, discolouration | |||||
| Nets | Rips, cuts, burn holes. | |||||
| Bazoong Play tents/ trampoline tents | Covered for | What is covered |
|---|---|---|
| Structure Poles | 1 year | Manufacturing defects |
| Tent Fabric | 1 year | Manufacturing defects |
| What is not covered | ||
| Structure Poles | Snapping of poles due to user error. Weather damage due to being left up when not in use and in wet or windy weather. | |
| Tent Fabric | Rips, cuts, burn holes, pulled threads due to wear and tear or user error. Weather damage due to being left up when not in use and in wet or windy weather. | |
